Why couldn’t my computer account household go in?

The manager account household may go, because does not have the password, but usually uses after the account household loses the recorded name of head of household and the password, it always said that the name or the password have the mistake, usually opens page’s time two account household to be possible to elect, the account name does not input with oneself, only need input the password line, but this time, why doesn’t know, comes up lets me input the user name and the password.
I do not have the means that the usual account household cannot open, can only use the manager status to enter, changed that account household password in the control panel, may not good/
Ask the person of high skill, how matter? Question supplement:Is the VISTA system, does not want to erase this account number

Even if erases it not to have the effect

Deletes this account household to reconstruct one I give you to explain, takes down in yours computer’s battery is installing well, does not understand telephones;
059522830330.Telephone; 15033607198 Before the click starts – the establishment – user account household – computer manager – to remove then uses to welcome the screen to cancel