KB610 Cupressaceae after the start. There was always a Starting …..

Solid-key upgrade can not connect, (the machine will now play in the power switch OFF, hold down a button on the (penultimate button), plug in a computer data lines to connect.
5.'s 1 position in the dialog box appears Yellow circle, on a release button, point “1010”, started to upgrade the machine.) Can not connect here, I would like to ask if the hardware is the problem, which is the problem of chip components or small the problem